Creating an account is very easy. Simply click on "My Account" or when you place an order you will be prompted to register your information with your email address and password.

When your order is shipped, you will receive an email with the tracking link for your order. You can always contact our carrier for more information regarding the delivery of your package.

You can reset your password using the “I forgot” option in the corresponding field. You will then be able to generate a new password to log in to your account.

Set up “My Account” and personalize your preferences. Your account stores information such as your order history and your billing and shipping address. It also gives you the option to track your order. The password ensures that only you have access to your account information.

To delete your account and your personal data, we invite you to contact our customer service in writing at the email address info@usuel-paris.com.

USUEL offers delivery in Belgium and internationally, to all countries, excluding special situations. You can contact our customer service for more information.

We offer shipping to any personal postal address, with packages delivered against signature. Your package is delivered by PostNL in Europe and the rest of the world.

Delivery of our orders is completely free from 150€ in Europe and 250€ for the rest of the world.

Product prices are expressed in Euros, all taxes included and excluding customs duties. For orders outside the EU, customs duties are offered by USUEL. USUEL cannot be held responsible for any actions and/or costs and/or taxes and/or delays due to customs over which it has no control. **French overseas islands

Standard Delivery: 3 - 5 working days. Orders are typically delivered within 1-3 business days from sending the shipping email. Delivery times are given as an indication and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs clearance times.

When your order is shipped, you will receive an email with the package tracking link, so you can follow its delivery. All orders are shipped by our carrier and are fully traceable on their website, thanks to the tracking link we send you. You can always contact them if you have any questions regarding your shipment.

We invite you to contact the carrier as well as our customer service at info@usuel-paris.com.

For more information regarding sizes, you can consult the size guide on each product page. You can also contact our customer service for more advice and recommendations.

Our Online Store offers a wide selection of items from the latest USUEL collection, and our catalog is regularly updated with the latest new products. If the item you are looking for online is not available, you can contact our customer service at info@usuel-paris.com.

We invite you to register on our waiting list, in the product sheet, in order to be informed as soon as the item is available again.

When your order is validated, you will receive a confirmation email with the essential information of your order by email.

Orders placed on our Online Store cannot be canceled or modified. You will always have the option of returning your order upon receipt if it does not suit you.

You can pay by Visa Mastercard and American Express. Payment is charged to your card once you place the order. You can also pay by payment application: via Paypal, Alipay, Apple pay (mobile) and Android pay (mobile).

If your payment is refused or canceled, we invite you to contact your bank directly.

For each order placed as a guest, you will receive an invoice by email. You can also download your invoice from your customer account on our site.

USUEL has a 14-day return policy: you have 14 business days from the date your order was delivered to return it to our returns center for a refund. They must be sent in their original condition (packaging, accessories, label etc.), using the documents provided in the package.

You do not need to notify your return on www.usuel-paris.com. Simply follow the return instructions in your package.

We do not offer an exchange service. You can therefore return your order for a refund, and place a new order.

All orders include a DPD return label.

Yes, the return cost for a refund using the DPD label provided is : - Europe | 10€ - Rest of the world | 20€ The cost will be deducted from the amount refunded

If you receive a damaged package, we invite you to keep it carefully and take photos of the box. You must then contact our customer service if you notice an anomaly in the order received.

You must contact our customer service by email. You have 7 days from receipt of the order to notify our service of a defect in an item received.

We will refund your order within 14 working days from the date of receipt. Upon receipt of the package, we check the items for completeness before accepting your return and authorizing the refund. The refund will be made directly to the credit card or to the same method used for the original payment in the same currency.

We will send you a confirmation email as soon as we have authorized a refund for your returned item. We invite you to carefully note the tracking number found on the return label of your order, in order to track your return.